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China Southern Airlines (CZ) Company Limited is one of the leading airlines of the orient; based out of the Guangdong province. It is the world's sixth largest airline by number of passengers carried and Asia's largest airlines by fleet size, commanding a fleet of 452 total active planes. China Southern services 193 destinations in 35 countries, it has a strong presence in the domestic market with a number of hubs across the country and a total of 452 flights out of Guangzhou hub and 221 from its Beijing hub. It is also one of the safest carriers in the world with a record of 11 million flying hours and close to 700 million passengers without incident in-turn becoming the leading Chinese carrier to maintain the highest safety records of the country.
Classes of Service
China southern offers three classes of service to its passengers.
First Class: The first class on China Southern Airlines boasts of exquisite comforts such as fully flat beds, mood lighting, Gourmet menu, secured storage cabins, in-flight entertainment, motorized seats with built in massage facilities, in-flight power outlet and USB ports. First class passengers are also treated to Chinese and Western food menus specially designed to cater a range of tastes. Special menus and a wine cellar on air give a feeling of indulgence to the passengers.
Business Class: This class features a 1-2-1 layout to ensure all seats have aisle convenient access. There is personal TV, storage shelves, reading lamps and AVOD in-flight entertainment. In the dining department, elaborate menus are provided to the passengers, specially catered dishes feature all tastes from traditional Chinese to Western. Beverages and wine cellar on air are also available.
Economy Class: Comfortable seating, 9" personal TV with nonstop in-flight entertainment create an extraordinary onboard travel experience. Improved cabin air and humidity, larger windows, warm blankets and spacious seats are offered to the passengers.
Every flight offers a buy-on-board program. On short distance flights, passengers can purchase their favorite dishes. On longer duration flights, full meals are served.
A choice of alcoholic and non alcoholic drinks are offered to all passengers, the latter being complimentary. Alcoholic drinks are free on long haul flights.
First class and business class passengers flying with infants are offered baby amenity kits to create a smooth flying experience.
For physically handicapped flyers, American Airlines offers in-flight wheelchairs assisted by flight attendants.
To further the ease of travel for its passengers, China Southern has online, mobile and kiosk check-in services, these services come handy in avoiding in-ordinate delays at the check-in counters. Boarding passes can be procured up to 45 minutes before departure to lighten the travel experience.